Last Updated: 18/10/2022

At Go4Move our mission is to improve people’s lives with the world’s best transportation, providing a platform to help you get from point A to point B. To do that, we need to collect, use, and share some of your personal information. This Privacy Policy is meant to help you understand how Go4Move does that and how to exercise the choices and rights you have in your information. Go4Move’s privacy homepage provides additional information about our commitment to respecting your personal information, including ways for you to access and delete that information.

1. The Scope of This Policy

This policy applies to all Go4Move users, including Passengers and Drivers (including Driver applicants), and to all Go4Move platforms and services, including our apps, websites, features, and other services (collectively, the “Go4Move Platform”). Please remember that your use of the Go4Move Platform is also subject to our Terms and Conditions.

2. The Information We Collect

When you use the Go4Move Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third-party services, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:

A. Information You Provide to Us


Account Registration. When you create an account with Go4Move, we collect the information you provide us, such as your name, email address, phone number, birth date, and payment information. You may choose to share additional info with us for your Passenger profile, like your photo or saved addresses (e.g., home or work), and set up other preferences (such as your preferred pronouns).


Driver Information. If you apply to be a Driver, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as social security number), driver’s license information, vehicle information, and car insurance information. We collect the payment information you provide us, including your bank routing numbers, and tax information. Depending on where you want to drive, we may also ask for additional business license or permit information or other information to manage driving and programs relevant to that location. We may need additional information from you at some point after you become a Driver, including information to confirm your identity (like a photo).


Ratings and Feedback. When you rate and provide feedback about Passengers or Drivers, we collect all of the information you provide in your feedback.


Communications. When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.

B. Information We Collect When You Use the Go4Move Platform


Location Information. Great trips start with an easy and accurate pickup. The Go4Move Platform collects location information (including GPS and WiFi data) differently depending on your Go4Move app settings and device permissions as well as whether you are using the platform as a Passenger or Driver:

• Passengers: We collect your device’s precise location when you open and use the Go4Move app, including while the app is running in the background from the time you request a trip until it ends. Go4Move also tracks the precise location of scooters and e-bikes at all times.
• Drivers: We collect your device’s precise location when you open and use the app, including while the app is running in the background when it is in driver mode. We also collect precise location for a limited time after you exit driver mode in order to detect trip incidents, and continue collecting it until a reported or detected incident is no longer active.


Usage Information. We collect information about your use of the Go4Move Platform, including trip information like the date, time, destination, distance, route, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the Go4Move Platform like our apps and websites, including the pages and content you view and the dates and times of your use.


Device Information. We collect information about the devices you use to access the Go4Move Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens. If you are a Driver, we also collect mobile sensor data from your device (such as speed, direction, height, acceleration, deceleration, and other technical data).


Communications Between Passengers and Drivers. We work with a third party to facilitate phone calls and text messages between Passengers and Drivers without sharing either party’s actual phone number with the other. But while we use a third party to provide the communication service, we collect information about these communications, including the participants’ phone numbers, the date and time, and the contents of SMS messages. For security purposes, we may also monitor or record the contents of phone calls made through the Go4Move Platform, but we will always let you know we are about to do so before the call begins.


Address Book Contacts. You may set your device permissions to grant Go4Move access to your contact lists and direct Go4Move to access your contact list, for example to help you refer friends to Go4Move. If you do this, we will access and store the names and contact information of the people in your address book.

C. Information We Collect from Third Parties


Third-Party Services. Third-party services provide us with information needed for core aspects of the Go4Move Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your Go4Move experience. These third-party services include background check providers, insurance partners, financial service providers, marketing providers, and other businesses. We obtain the following information about you from these third-party services:

• Information to make the Go4Move Platform safer, like background check information for drivers;
• Information about your participation in third-party programs that provide things like insurance coverage and financial instruments, such as insurance, payment, transaction, and fraud detection information;
• Information to operationalize loyalty and promotional programs or applications, services, or features you choose to connect or link to your Go4Move account, such as information about your use of such programs, applications, services, or features; and
• Information about you provided by specific services, such as demographic and market segment information.


Enterprise Programs. If you use Go4Move through your employer or other organization that participates in one of our Go4Move Business enterprise programs, we will collect information about you from those parties, such as your name and contact information.

Concierge Service. Sometimes another business or entity may order you a Go4Move trip. If an organization has ordered a trip for you using our Concierge service, they will provide us your contact information and the pickup and drop-off location of your trip.

Referral Programs. Friends help friends use the Go4Move Platform. If someone refers you to Go4Move, we will collect information about you from that referral including your name and contact information.

Other Users and Sources. Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example as part of an investigation into an incident or to provide you support.

We use your personal information to:

• Provide the Go4Move Platform;
• Maintain the security and safety of the Go4Move Platform and its users;
• Build and maintain the Go4Move community;
• Provide customer support;
• Improve the Go4Move Platform; and
• Respond to legal proceedings and obligations.

Providing the Go4Move Platform. We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:

• Verify your identity and maintain your account, settings, and preferences;
• Connect you to your trips and track their progress;
• Calculate prices and process payments;
• Allow Passengers and Drivers to connect regarding their trip and to choose to share their location with others;
• Communicate with you about your trips and experience;
• Collect feedback regarding your experience;
• Facilitate additional services and programs with third parties; and
• Operate contests, sweepstakes, and other promotions.

Maintaining the Security and Safety of the Go4Move Platform and its Users. Providing you a secure and safe experience drives our platform, both on the road and on our apps. To do this, we use your personal information to:

• Authenticate users;
• Verify that Drivers and their vehicles meet safety requirements;
• Investigate and resolve incidents, accidents, and insurance claims;
• Encourage safe driving behavior and avoid unsafe activities;
• Find and prevent fraud; and
• Block and remove unsafe or fraudulent users from the Go4Move Platform.

Building and Maintaining the Go4Move Community. Go4Move works to be a positive part of the community. We use your personal information to:

• Communicate with you about events, promotions, elections, and campaigns;
• Personalize and provide content, experiences, communications, and advertising to promote and grow the Go4Move Platform; and
• Help facilitate donations you choose to make through the Go4Move Platform.

Providing Customer Support. We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:

• Investigate and assist you in resolving questions or issues you have regarding the Go4Move Platform; and
• Provide you support or respond to you.

Improving the Go4Move Platform. We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:

• Perform research, testing, and analysis;
• Develop new products, features, partnerships, and services;
• Prevent, find, and resolve software or hardware bugs and issues; and
• Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.

Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.

4. How We Share Your Information

We do not sell your personal information. To make the Go4Move Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.

A. Sharing Between Go4Move Users


Passengers and Drivers.

Passenger information shared with Driver: Upon receiving a trip request, we share with the Driver the Passenger’s pickup location, name, profile photo, rating, Passenger statistics (like approximate number of trips and years as a Passenger), and information the Passenger includes in their Passenger profile (like preferred pronouns). Upon pickup and during the trip, we share with the Driver the Passenger’s destination and any additional stops the Passenger inputs into the Go4Move app. Once the trip is finished, we also eventually share the Passenger’s rating and feedback with the Driver. (We remove the Passenger’s identity associated with ratings and feedback when we share it with Drivers, but a Driver may be able to identify the Passenger that provided the rating or feedback.)

Driver information shared with Passenger: Upon a Driver accepting a requested trip, we may share with the Passenger the Driver’s name, profile photo, preferred pronouns, rating, real-time location, and the vehicle make, model, color, and license plate, as well as other information in the Driver’s Go4Move profile, such as information Drivers choose to add and Driver statistics (like approximate number of trips and years as a Driver).

Shared Trip Passengers. When Passengers use a Go4Move Shared trip, we share each Passenger’s name and profile picture to ensure safety. Passengers may also see each other’s pickup and drop-off locations as part of knowing the route while sharing the trip.

Trips Requested or Paid For by Others. Some trips you take may be requested or paid for by others. If you take one of those trips using your Go4Move Business Profile account, a code or coupon, a subsidized program (e.g., transit or government), or a corporate Credit and Debit Card linked to another account, or another user otherwise requests or pays for a trip for you, we may share some or all of your trip details with that other party, including the date, time, charge, rating given, region of trip, and pick up and drop off location of your trip.

Referral Programs. If you refer someone to the Go4Move Platform, we will let them know that you granted the referral. If another user referred you, we may share information about your use of the Go4Move Platform with that user. For example, a referral source may receive a bonus when you join the Go4Move Platform or complete a certain number of trips and would receive such information.

B. Sharing with Third-Party Service Providers for Business Purposes

Depending on whether you’re a Passenger or a Driver, Go4Move may share the following categories of your personal information for a business purpose (as we have done for the preceding 12 months) to provide you with a variety of the Go4Move Platform’s features and services:

• Personal identifiers, such as your name, address, email address, phone number, date of birth, government identification number (such as social security number), driver’s license information, vehicle information, and car insurance information;
• Financial information, such as bank routing numbers, tax information, and any other payment information you provide us;
• Commercial information, such as trip information, Driver/Passenger statistics and feedback, and Driver/Passenger transaction history;
• Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers; and
• Location data.


We disclose those categories of personal information to service providers to fulfill the following business purposes:

• Maintaining and servicing your Go4Move account;
• Processing or fulfilling trips;
• Providing you customer service;
• Processing Passenger transactions;
• Processing Driver applications and payments;
• Verifying the identity of users;
• Detecting and preventing fraud;
• Processing insurance claims;
• Providing Driver loyalty and promotional programs;
• Providing marketing and advertising services to Go4Move;
• Providing financing;
• Providing requested emergency services;
• Providing analytics services to Go4Move; and
• Undertaking internal research to develop the Go4Move Platform.


C. For Legal Reasons and to Protect the Go4Move Platform

We may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:

• Comply with any applicable government or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request;
• Respond to legal process (such as a search warrant, subpoena, summons, or court order);
• Enforce our Terms of Service;
• Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate any government directions, or local law; or
• Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third parties, or the public as required or permitted by law.



D. In Connection with Sale or Merger

We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.

E. Upon Your Further Direction

With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.

5. How We Store and Protect Your Information

We retain your information for as long as necessary to provide you and our other users the Go4Move Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as trips and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below. We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.

6. Your Rights and Choices Regarding Your Data

As explained more below and on our privacy homepage, Go4Move provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.

Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the Go4Move Platform.

Text Messages. Note that opting out of receiving all texts may impact your use of the Go4Move Platform.

Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Go4Move Platform (such as receiving a notification that your trip has arrived).

Profile Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.

Location Information. You can prevent your device from sharing location information through your device’s system settings. But if you do, this may impact Go4Move’s ability to provide you our full range of features and services.

Cookie Tracking. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the Go4Move Platform.

Do Not Track. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. The Go4Move Platform does not currently support Do Not Track requests at this time.

Deleting Your Account. If you would like to delete your Go4Move account, please visit our privacy homepage. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.

7. Links to Third-Party Websites

The Go4Move Platform may contain links to third-party websites. Those websites may have privacy policies that differ from ours. We are not responsible for those websites, and we recommend that you review their policies. Please contact those websites directly if you have any questions about their privacy policies.

8. Changes to This Privacy Policy

We may update this policy from time to time as the Go4Move Platform changes and privacy law evolves. If we update it, we will do so online. When you use Go4Move, you are agreeing to the most recent terms of this policy.

9. Contact Us

If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us.